Shipping policy

Thank you for choosing Joan fashion! We are dedicated to ensuring that your shopping experience is as smooth and enjoyable as possible. Please take a moment to review our shipping policy outlined below:

1. Shipping Methods:

We offer a variety of shipping options to accommodate your needs, including USPS ground advantage, USPS priority Mail and USPS priority Mail Express.

2. Shipping Costs:

Shipping costs vary depending on the shipping method selected and the destination of the order. The shipping costs are calculated at checkout based on the weight of the package and the shipping address.

3. Order Processing:

Orders are processed and shipped on business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed the following business day. Please note that processing times may vary during peak seasons or promotional periods.

4. Tracking Your Order:

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order using the provided tracking number on our website or through the carrier's website.

5. International Shipping:

We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Please note that international shipping times may vary depending on the destination and customs clearance processes.

6. Order Changes and Cancellations:

If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancelations.

7. Shipping Delays:

While we strive to deliver your order within the estimated timeframe, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or peak holiday seasons. We appreciate your patience and understanding during such times.

8. Lost or Damaged Packages:

In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.

9. Contact Us:

If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with us.